Privacy Policy
Last Updated: 23 February 2026
1. Who We Are
Scale and Sustain is a trading name of Marie Guyot, sole trader, operating in England (“we”, “us”, “our”). For the purposes of UK data protection law, we are the data controller of your personal data.
Contact email: [email protected]
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data (name, business name)
- Contact data (email address, phone number)
- Billing data (address, payment details processed via Stripe or other payment providers)
- Account data (login credentials for course platforms)
- Technical data (IP address, browser type, device data, analytics data)
- Communications data (emails, messages, call recordings where applicable)
We do not intentionally collect special category data unless voluntarily provided.
3. How We Collect Your Data
We collect data when you:
- Visit our website
- Subscribe to our newsletter
- Purchase a course or programme
- Engage in mentoring or advisory services
- Contact us directly
- Use our online platform or community areas
We may also collect data automatically through cookies and analytics tools.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract (to deliver services you purchase)
- Legitimate interests (to improve our services and website)
- Legal obligations (tax, accounting, regulatory compliance)
- Consent (for marketing communications)
You may withdraw consent at any time for marketing communications.
5. How We Use Your Data
We use your data to:
- Deliver purchased services and programmes
- Provide access to digital platforms
- Process payments
- Communicate with you about services
- Send newsletters or marketing (where consented)
- Improve website performance and user experience
- Comply with legal and accounting obligations
6. Payment Processing
Payments are processed securely through third-party payment providers such as Stripe. We do not store full card details. Payment providers act as independent data controllers for payment processing.
7. Third-Party Service Providers
We may share personal data with trusted third-party providers including:
- Payment processors (e.g., Stripe)
- Email marketing providers
- Course or community platform providers(Clickfunnels)
- Website hosting providers(Clickfunnels)
- Analytics providers (e.g., Google Analytics)
These providers process data on our behalf or as independent controllers, and are required to comply with applicable data protection laws.
8. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including standard contractual clauses where required.
9. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, and reporting obligations.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent (where processing is based on consent)
You may exercise your rights by contacting us at the email address provided above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
11. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
12. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You may manage cookie preferences through your browser settings.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.
14. Contact
If you have questions about this Privacy Policy or how we handle your data, please contact us at: [email protected].
